Privacy Policy
Last updated: October 2026
This policy explains how Z8VPN handles data when providing cross-border network acceleration subscriptions, maintaining the user panel and responding to support requests. Account and transaction information is used to deliver the service and is distinct from users’ network activity records. Please review the information below about data handling and requests before using the service.
Account and Order Data
No email address is required; a username and password are enough to create an account. Registration requires a username and password information for authentication. An email address is optional. Keep your login credentials secure, and do not send passwords or complete subscription links in support tickets.
Plan names, order amounts, payment status, transaction identifiers, activation status and refund records are used to confirm entitlements, reconcile payments and resolve disputes. Cumulative account traffic is used for billing and quota display, not to build browsing histories.
When you submit a support ticket, your description and any screenshots you choose to provide help identify the issue. Please redact credentials and unrelated personal information from screenshots first; do not submit information that is not needed to resolve the issue.
No-Logs Policy and Connection Status
Z8VPN follows a no-logs policy. It does not record which websites users visit, retain browsing content, visited URLs or DNS query histories, or build user profiles based on network activity.
Operating a route may require connection status and traffic counts to be maintained during an active session. This information is used only to forward connections and calculate usage, and is not retained as a long-term connection history after the session ends. The service does not create connection records that can be used to trace users’ destinations, or compile source addresses and destinations into historical details.
Cumulative account usage and order records are retained for their respective purposes. They are handled separately from browsing logs; the no-logs policy does not mean that account, payment and support records are never retained.
Site Analytics and Local Storage
Analytics on marketing pages help us understand page visits, referral channels and entry-point clicks. They may involve page paths, browser types and device categories. These statistics are not records of websites accessed through acceleration routes and are not combined with browsing content.
Cookies and local storage are used to maintain necessary sessions, save language preferences and preserve login status. Panel authentication credentials may be stored in your browser’s local storage to verify subsequent requests. Logging out or clearing site data removes the corresponding local state, but does not automatically delete your account on the server.
You can manage cookies and site storage in your browser. Disabling necessary storage may affect login and saved preferences; log out after using a shared device.
Third-Party Payments and Required Disclosures
Payment confirmation for Alipay / WeChat Pay / USDT involves the relevant third-party payment channel or network. Z8VPN confirms entitlements using the order identifier, amount and payment result; you are not required to submit your third-party payment account password to this site.
Payment channels handle transaction information under their own rules, and on-chain transactions may be publicly searchable. This policy does not replace the privacy rules of third parties. For refund checks, dispute resolution or legal obligations, information is processed and disclosed only to the extent necessary for the relevant purpose.
Data Retention and Deletion Requests
Account information is retained for as long as needed to provide account services. Order, refund and dispute information is retained for as long as needed to complete transactions, handle after-sales support and meet applicable legal obligations. Support tickets and site analytics are kept for the periods needed to address issues and conduct analysis; indefinite retention is not the default.
Log in to the panel and use the support ticket portal to request access to, correction of or deletion of account-related data. We need to verify account control before processing a request; do not provide third-party account credentials.
Deletion may make account entitlements and history unavailable. If information cannot be deleted immediately because it must be retained by law or relates to an ongoing transaction dispute, we will explain why and restrict its use. Information in backups is removed according to the normal cleanup cycle.
Policy Updates and Privacy Questions
If data handling or service processes change, this page will be updated and the date at the top adjusted. Important changes to processing purposes, data categories or user rights will be communicated through site announcements or panel notices. Where separate consent is required by law, we will follow the applicable requirements.
If you have questions about this policy or want to check the status of a request, describe the matter in a panel support ticket. See the Terms of Service for service rules and the Refund Policy for applicable refund conditions.